High priorityRespond within 3 hours
Chris B.★★★★★
TodayAwaiting reply
Found a hair in my sandwich. Not going back.
Customers mentioned: Food Quality · Cleanliness
Sunrise Bakery
Last synced Today · Demo data
Rating
4.8
out of 5
Total reviews
221
Pending replies
4
Response rate
82%
Lena M.★★★★★
2 days agoAwaiting reply
The new sourdough is incredible. Weekly staple now.
Customers mentioned: Food Quality
Medium priorityRespond within 6 hours
Alex W.★★★★★
4 days agoDraft
Waited 20 minutes and my order was still wrong.
Customers mentioned: Waiting Time
Draft saved
Dana K.★★★★★
6 days agoAwaiting reply
Star rating only — no written review.
James T.★★★★★
1w agoReplied
Great coffee, seating fills up fast on weekends.
Customers mentioned: Food Quality
Your reply
Thanks James! Weekends get busy — Tuesday mornings are the hidden gem.
Maria G.★★★★★
1w agoReplied
Best croissants in town. The staff remembered my order!
Customers mentioned: Staff · Food Quality
Your reply
Maria, you just made our week — see you soon!
Customer insights
What your reviews are telling you
Customers love
- Food Quality
Customers dislike
Nothing recurring — keep it up
Suggestions
- 2 negative reviews still have no reply — responding is the fastest way to protect your rating.
- Customers consistently praise food quality — mention it in your replies, it reinforces what's working.
Review categories
Topics customers mention, and how positively
Food Quality
75% positive
Review distribution
★★★★★
120 reviews
★★★★★
80 reviews
★★★★★
15 reviews
★★★★★
4 reviews
★★★★★
2 reviews
Weekly rating trend
Jun 26, 2026
4.2 · 6 reviews
Jul 3, 2026
4.5 · 9 reviews
Jul 10, 2026
3.9 · 7 reviews
Jul 17, 2026
4.6 · 11 reviews
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